Below is a list of the most Frequently Asked Questions and their answers. If you cannot find the information you are looking for, call our support line on +27 (0)10 009 0094 or send us an email at firstname.lastname@example.org.
Buying a City Pass
Yes, and we recommend it! Your City Pass can be purchased here. After purchasing a pass it will be emailed to you which will contain the barcode required to present and scan at the attractions you visit. Passes are valid for 6 months from date of purchase.
Has your payment been failing when trying to purchase a City Pass?
The issue may lie with your bank’s online transactional security. VISA and Mastercards have security measures in place to protect you when online shopping. if you are unaware of this security, you should read the following documentation to assist in purchasing goods online:
Verified by Visa:
- Information and FAQs (navigate to the “SecureCode” tab)
Q: Who do I contact for assistance with Mastercard SecureCode?
A: If you have a Mastercard SecureCode, you must contact the financial institution that issued your Mastercard if you encounter any issues. Click here to find your financial institution. Please note that if your financial institution is not listed, it does not offer SecureCode.
If any problems persist, please email us at email@example.com
Attractions and Venues
You may present your City Pass Barcode on your mobile phone to gain entry into attractions.
Upon purchasing a City Pass, you will receive a confirmation email which also contains a unique barcode for each pass purchased.
All of our attractions are equipped with a barcode reader which will scan your barcode and grant you access into the attraction.
How it Works
No. The City Pass package is designed to show you around the city and see as much as you can, different attractions and experiences.
No, opening times vary from attraction to attraction. We endeavour to keep our website and guidebook up to date. You can find more information about an attraction by visiting their attraction page on our website. We recommend contacting them directly to confirm their opening times or visiting their website to confirm details.
No. Your City Pass is all you need to gain access to attractions. Once you reach your chosen attractions, simply present your Pass (barcode) at the admission point.
City Pass packages
Your Johannesburg pass is valid for 1 calendar day.
No. We recommend that you either take a screenshot or a clear photo of the barcode as soon as you receive your pass so should you lose it, the barcode can still be scanned from your phone.
Note: only if a clear photo/screenshot is taken.
No. There are currently no family packages available and each member of your party will require their own package. However, the savings are substantial for family groups too. We do have reduced rates for kids. Kids under 4yrs travel for free. Children rates apply for 4 to 17-year-olds.
Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 17. Children who are 18 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.
Yes. Every City Pass package comes with an easy-reference, colour guide which provides details on participating attractions including address, contact details and special offers. Attraction details do change from time to time, so it is recommended that you view their websites for the most up-to-date information.
You can collect your Guide from one of the iVenture Info Centers or download it from this site.
With your City Pass package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid pass.
Planning my trip
Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the attraction listing in your City Pass guide. Browse our Johannesburg Attractions for more information.
Some of the attractions and experiences in Johannesburg and surrounds do need to be booked in advance. Contact details of the attractions can be found in the City Pass Guide or under the Attractions section of this website or on the website of the respective attraction.
No, unless specified otherwise on the description of the tour or attraction in our guide. However, due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place. We have made note of this on the attractions in your easy-reference guide that accompanies your City Pass package and also on each attraction listing online.
Terms & Conditions of each attraction may change from time to time so we recommend checking directly with the attraction for booking requirements & procedures.
You can easily get to most attractions in Johannesburg by using the City Sightseeing Hop-On Hop-Off buses, 1-Day on the buses are included for FREE with a Johannesburg City Pass.