Below is a list of the most Frequently Asked Questions and their answers. If you cannot find the information you are looking for, call our support line on +27 (0)10 009 0094 or send us an email at info@citypass.co.za.

Buying a City Pass

Where can I purchase my City Pass?

Online: You can purchase your City Pass in advance here.

In-destination: You can also buy it from any of our official ticket offices.

Can I purchase a City Pass prior to arrival?

Yes, and we recommend it! Your City Pass can be purchased here. After purchasing a pass it will be emailed to you which will contain the barcode required to present and scan at the attractions you visit. Passes are valid for 6 months from date of purchase.

My Payment has Failed

Has your payment been failing when trying to purchase a City Pass?

The issue may lie with your bank’s online transactional security. VISA and Mastercards have security measures in place to protect you when online shopping. if you are unaware of this security, you should read the following documentation to assist in purchasing goods online:

Verified by Visa:

MasterCard SecureCode:

Q: Who do I contact for assistance with Mastercard SecureCode?

A: If you have a Mastercard SecureCode, you must contact the financial institution that issued your Mastercard if you encounter any issues. Click here to find your financial institution. Please note that if your financial institution is not listed, it does not offer SecureCode.

If any problems persist, please email us at info@citypass.co.za

Refunds
 

Refunds can be requested for all unused passes and/or tickets. Please contact info@citypass.co.za for any refunds/cancellations. An admin fee of R40 will be charged to refund purchases.

Attractions and Venues

Mobile Vouchers Accepted

You may present your City Pass Barcode on your mobile phone to gain entry into attractions. 

Upon purchasing a City Pass, you will receive a confirmation email which also contains a unique barcode for each pass purchased.

All of our attractions are equipped with a barcode reader which will scan your barcode and grant you access into the attraction. 

How it Works

Get your Pass

After purchasing your pass, you will receive an email receipt with a barcode attached. Add your pass(es) (barcodes) to any mobile device or print at home

Present your Pass

Show your pass (barcode) at any of the participating attractions you would like to visit and they will scan you in!

Instant confirmation
Can I return to the same attraction using my City Pass?

No. The City Pass package is designed to show you around the city and see as much as you can, different attractions and experiences.

Are the attractions or venues open at all times?

No, opening times vary from attraction to attraction. We endeavour to keep our website and guidebook up to date. You can find more information about an attraction by visiting their attraction page on our website. We recommend contacting them directly to confirm their opening times or visiting their website to confirm details. 

Do I need to show ID needed at the attraction or venue?

No. Your City Pass is all you need to gain access to attractions. Once you reach your chosen attractions, simply present your Pass (barcode) at the admission point.

City Pass packages

What time does the City Pass package run out?

Your Johannesburg pass is valid for 1 calendar day.

Does the City Pass need to be signed?

No. We recommend that you either take a screenshot or a clear photo of the barcode as soon as you receive your pass so should you lose it, the barcode can still be scanned from your phone.

Note: only if a clear photo/screenshot is taken.

Do you have a family City Pass package?

No. There are currently no family packages available and each member of your party will require their own package. However, the savings are substantial for family groups too. We do have reduced rates for kids. Kids under 4yrs travel for free. Children rates apply for 4 to 17-year-olds.

Is there a City Pass package for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 17. Children who are 18 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Does the City Pass package come with a guide?

Yes. Every City Pass package comes with an easy-reference, colour guide which provides details on participating attractions including address, contact details and special offers. Attraction details do change from time to time, so it is recommended that you view their websites for the most up-to-date information.

You can collect your Guide from one of the iVenture Info Centers or download it from this site.

What are the benefits of a City Pass package?

With your City Pass package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid pass.

Planning my trip

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the attraction listing in your City Pass guide. Browse our Johannesburg Attractions for more information.

Can I book in advance for any tours?

Some of the attractions and experiences in Johannesburg and surrounds do need to be booked in advance. Contact details of the attractions can be found in the City Pass Guide or under the Attractions section of this website or on the website of the respective attraction.

Do I have to pre-book for any tours and attractions?

No, unless specified otherwise on the description of the tour or attraction in our guide. However, due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place. We have made note of this on the attractions in your easy-reference guide that accompanies your City Pass package and also on each attraction listing online.

Terms & Conditions of each attraction may change from time to time so we recommend checking directly with the attraction for booking requirements & procedures.

Transport options

Is a transport option included on City Pass package available in Johannesburg?

You can easily get to most attractions in Johannesburg by using the City Sightseeing Hop-On Hop-Off buses, 1-Day on the buses are included for FREE with a Johannesburg City Pass.